Shipping
How quickly will my order be shipped and what are the payment methods?
Please allow up to 48 hours for processing and verification. All orders are shipped on business days. We do not ship on weekends. A shipping confirmation will be emailed at the time of shipment with shipping confirmation number and tracking information.
Here are the shipping options that are available:
STANDARD CANADA
Flat rate: $ 9.00 CAD per order.
XPRESS
Flat rate: $ 30.00 CAD per order + $ 5 per extra item
Here are the payment methods that are available:
Credit cards - VISA & Mastercard
Global Payments Inc. - Secure eCommerce, your transaction will be done in a PCI-certified environment.
Where do you ship from?
Parcel will be shipped from Montreal, Canada.
Why don't you offer Saturday or Sunday delivery?
We currently do not offer Saturday delivery and Sunday delivery as this option is not offered by our carrier.
Product
How do I care for my INDYEVA garment?
Quality materials have been carefully chosen by our design team. It is very important for the customer to follow the instructions on the care label located inside the garment to maintain its good look and functionality.
Do you have a warranty on your products?
INDYEVA products are developed and manufactured with the utmost attention and quality materials, allowing us to guarantee their performance and durability. INDYEVA products are guaranteed against manufacturer’s or material defects for one year.
LIFETIME WARRANTY
• Zippers on winter jackets
NOT COVERED BY WARRANTY
Accident, misused or neglect of the products such as:
• Cuts, scratches, etc.
• Overexposure to extreme heat or burns
• Anything not listed will be solely determined by INDYEVA.
How do I return a product?
If you are not completely satisfied with your INDYEVA product, you can return the item within 30 days following your purchase.
• Product must be returned unused and in original condition with hangtags attached.
• Please use the prepaid UPS label provided in your parcel to make your return. Be sure to include the packing slip inside the box/bag.
• We will issue a refund to your original method of payment once we receive your return. Kindly allow 3-5 business days for the amount to show on your statement.
• Store return policy applies when INDYEVA products are purchased in stores.
• Final sale on products on sale at 50% and more.
How should I proceed to select the right size?
Are INDYEVA outerwear jackets waterproof?
Most of our outerwear are waterproof. Please refer to garment description online.
Where are your products made?
All our products are designed and developed in Montreal, Canada and manufactured in Asia.
Retailers
Where can I find your product besides onlines?
How do I become an INDYEVA retailer?
Email your name, phone number, store name and address to info@indyeva.com
Legal
What are your terms and conditions?
This document sets out the terms of use of this site. Any user is deemed to have read and accepted these conditions and undertakes to respect this fact.
• Integrity & Information Accuracy - We strive to provide complete, accurate and current information on our website. By cons, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information without notice.
• Copyright - We own the entire contents of this web site, whether in written, visual, audio or otherwise. It is illegal to reproduce, modify, upload, publish, copy, display, share, or otherwise distribute all or part of this content.
• Trademarks - We reserve all rights with respect to any trademark holders and which we make use. It is illegal to reproduce, modify, upload, publish, copy, display, share, or otherwise distribute any such mark.
